Dave-Oakes-Seminars-blog (1)Practicing Active Listening
Passive listening is hearing,
Active listening is understanding
Active Listeners:

  • Listen more than talk
  • Don’t answer questions with another question
  • Don’t finish the sentences of others
  • Are aware of their own biases and control them
  • Plan responses after the speaker is finished, NOT while he or she is still speaking
  • Pay attention
  • Never dominate the conversation
  • Provide good feedback
  • Interpret by considering all relevant information
  • Ask open-ended questions
  • Summarize the speaker’s message
  • Keep on the topic of the conversation
  • Take short notes

And always remember, in the words of Dale Carnegie, “A talk is a voyage with a purpose, and it must be charted. The man who starts out going nowhere, generally gets there.”

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